Hello!
After posting a few reviews and hauls I think I'm starting to get a hang of this whole blogging thing.
I thought instead of posting a review, I would post something that came up recently about my Beauty Insider account with Sephora. I don't think I'm the first person this has happened too, and I would like to give others a heads up.
For those that don't know, the Sephora Beauty Insider (BI) program is a free loyalty card system that awards you 1 point for every $1 spent in the store. If you collect 100, 250, or 500 point denominations, you can redeem for free little goodies.
There are 3 levels to the BI program: Beauty Insider (everyone begins at this level), Very Important Beauty (VIB, spend $350 or more in a calendar year), and VIB Rouge (spend $1000 or more in a calendar year).
Each level has specific perks including sales, gifts, etc.
Anyhoo, after my post Christmas shopping, I noticed when I looked at my running total dollars spent towards VIB was not adding up.
I ended up calling Sephora, and the call center associate was very nice. She added up the totals herself, and noticed, yes, my account was off by around $50. So I thought, wow. That's quite a bit towards a $350 goal. She told me that someone from Sephora would either call me or email me a request form so my account could be updated. I actually never received this call or email, but I didn't bother following up because I was still $50 away from making VIB and it was 2 days until the new year (when your totals reset).
After this experience I can honestly say I'm going to be watching my account a lot more carefully. Disclaimer, I am no way complaining about the program itself. I think it's great they they can offer free birthday gifts and other perks to members. I was just disappointed in the realization that their systems really weren't as accurate as I thought.
So just a heads up, save your receipts, and check your account frequently!
Thanks for reading!
Labels: Personal, sephora
